Respectful communication
Working Together Respectfully
A summary of how parents, carers and school staff work together to maintain positive, respectful and constructive relationships.
Contacting School & Raising Concerns
Exceed Academies Trust
Working Together Respectfully
Working together respectfully to support every child across Exceed Academies Trust.
Working Together Respectfully
Positive relationships between parents, carers, pupils and staff are fundamental to the success and wellbeing of every child.
The resources below outline our shared expectations for respectful communication, including social media use, raising concerns and accessing our complaints procedures.
These expectations apply to all communication with Exceed schools, including face-to-face discussions, emails, telephone calls, letters, social media and other online platforms.
Communicate respectfully
Positive and constructive communication helps schools and families work together effectively.
Raise concerns directly
Concerns should be raised with the school through the appropriate communication and complaints procedures.
Protect privacy and dignity
Responsible communication helps protect pupils, families, staff and the wider school community.
Guidance and resources
Respectful communication in practice
These resources provide an accessible summary of the expectations set out in our Parent and Carer Social Media and Respectful Communications Charter.
Online communication
Social Media and Online Conduct
Guidance on responsible use of social media, safeguarding, online behaviour and the appropriate routes for raising concerns.
Read the full guidance
Parent and Carer Social Media and Respectful Communications Charter
Read or download the full Charter, which sets out our shared expectations for respectful communication across Exceed Academies Trust.
Read the full Charter
Talk to us
Have a question or concern?
We want parents and carers to feel able to raise questions and concerns directly with their child's school.
If something is worrying you, speaking to the school directly is usually the best place to start. This gives staff the opportunity to understand the issue, consider it properly and work with you towards a resolution.
01 START HERE
A question or concern?
Contact the school directly so that the appropriate member of staff can listen to your question or concern and help you.
02 STILL CONCERNED?
If the matter is not resolved
If you remain concerned, our complaints procedure explains how your concern can be considered further.
03 FORMAL PROCESS
Making a formal complaint
Our Complaints Policy/Procedure explains the process followed by Exceed schools when a formal complaint is made.
Further information
Complaints Policy and Parent Guide
Our Complaints Policy/Procedure and supporting Guide for Parents: Raising Concerns provide further information about how concerns and complaints are considered.
Both documents can be found on the Trust Policies page.
Together, by communicating respectfully both online and offline, we can help ensure that our schools remain safe, positive and supportive places in which every child can thrive.
Together We Exceed
